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How it works

Step 1

Join

Create an account and start stacking

Step 2

Extra Points

Earn points every time you shop

Step 3

Get Your Rewards

Redeem points for exclusive discounts

Frequently Asked Questions

What is Lorenzo Loyalty?

This is our loyalty programme. Earn points everytime you shop and refer. The more you shop, the more points you gain, the higher your discount…it's math.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Point tab in the menu.

How do I view my point balance?

You will be able to see your points balance on the header of the loyalty page, when you are logged in.

How do I redeem my points?

Please go to the Rewards section and click 'Get Reward' under the percentage off you wish to redeem, depending on the amount of points you have available.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately.

Pending: Your points will take 30 days to be verified, giving you a chance to return if no longer wanted.

Cancelled: These points will not be added to your account. For example, this will happen if you or someone you referred cancelled a purchase, or your order was returned and refunded. Your points will change from pending to cancelled.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

Can I use my points with another discount code?

Unfortunately, you cannot redeem points in conjunction with any other offer or promotion.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Do my points expire?

Nope, you will have full control over your points. You can save up your points, forever, without them expiring!